Shipping & Handling
We ship worldwide (except to Ukraine, Iran, Sudan, Cuba, Syria, North Korea, and Uganda). For shipments to Russia, the maximum order value (including shipping charges) is 5000 Rubles per shipment. Orders shipping to Nigeria, Ghana and Georgia may be subject to additional verification. We will email you if your order will be delayed.
Note that there are restrictions on some products, and some products cannot be shipped to international destinations. The Big Deal is not responsible for, nor can we offer, any specific advice regarding any customs related fees that you may incur. For specific information, please consult with your local government import office.
Please write the Address in English Language, it can help the shipping company easy to read and handle the package.
Most of our products are shipped for £2 to most countries. In some cases, the shipping rates may be higher. In such cases we shall inform you of any additional charges and await your confirmation prior to processing your order or transaction.
Shipping Availability Date
They shall be available for shipping within three (3) business days after payment has cleared.
As soon as the order will be shipped you will be sent a tracking code by email. Visit www.17track.com to track you order. Remember that for security reasons a signature is required for ALL shipments upon receipt. Depending on the weight and the location the product may be shipped by International Tracked Post, DHL, Ups, Fedex, EMS, TNT. Please contact us for specific requests.
Please note, however, that any shipping availability or delivery dates, times or periods mentioned here, or otherwise quoted or communicated to you in any form or manner, are merely estimates and are not guaranteed, and may be subject to delays for a variety of reasons, some of which may or may not be within our control. For example, in some cases, your customs authority may hold your products which may delay the delivery date. Except as provided in the next paragraph, we shall not be responsible or liable for any late or non-delivery (for whatever cause or reason, and whether or not within our control).
If an order is refused or returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, The Big Deal reserves the right to retain the original shipping/handling fee and to charge the payment method originally used for costs we incur related to the return of the undeliverable packages or merchandise to us.
You may return most new, unopened and not discounted items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
All prices are in GBP.